Returns & Exchanges
At Mercier, we strive to ensure your luxury apparel fits perfectly, which is why we offer a seamless 30-day return window for all unworn items in their original packaging. We are dedicated to providing a premium shopping experience from the moment you order until you are completely satisfied with your purchase.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items with all original Mercier tags attached and include the printed return authorization slip inside the box.
Ship the Items
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned garments, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing