Frequently Asked Questions

Everything you need to know about your Mercier experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders, while international deliveries may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I find my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

Are your materials sustainably sourced?

Mercier is committed to ethical fashion. We use organic cotton and recycled polyester in over 60% of our collections to reduce our environmental footprint.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Klarna for flexible interest-free installment plans.